Miro Angeles · APAC leadership · Singapore

Making complex infrastructure ready to run.

I bring banking technology experience since October 2009 to data centre operations and capacity leadership, connecting operational readiness, infrastructure governance, and practical delivery across local, regional, and global teams.

5.9 MW

new capacity built in staged
uplifts across 2 sites

24×7×365

regional command centre ·
team doubled 8 → 16

34 racks

one week · zero compliance
exceptions

150 trained

CDCP and service-procedure
training across APAC & global cohorts

Impactful Stories

Evidence from the operating floor.

Eight stories from my work in banking and data centre operations — each one a theme, a decision, and a verified outcome.

01 Site Expansion

5.9 MW of new capacity, built in stages without disrupting live operations.

Singapore's footprint had to grow to meet demand. Across two colocation sites, helped deliver the expansion in staged power uplifts — 600 kW steps at a time — verifying racks, cabling, and M&E against design before every handover.

22 containments · 600+ rack footprints · 2 sites

Singapore · 2018–2021

02 Operating Model

From five-day coverage to a 24×7 regional command centre — by hiring ahead, not catching up.

Continuous APAC monitoring needed more than a new shift pattern. Hired ahead — interviewing and growing the team from 8 to 16 engineers — then designed the operating model around it: Panama rotation, runbooks, escalation matrices, and a decision tree for every incident type.

8 → 16 engineers · 24×7×365 · Panama rotation

Singapore · 2022

03 Governance

One global decommission process — rebuilt so the wrong device never gets disconnected.

Fragmented procedures and a late-2023 incident triggered a full re-engineering. Consolidated the process documentation, updated ServiceNow control points, and introduced a Network Disconnect quarantine and rollback workflow — approved and rolled out worldwide.

Global rollout · Fewer unintended disconnections

Global · 2021–2024

04 Crisis Response

Two site emergencies, two controlled outcomes.

During a chiller tower failure, stepped in from leave to help anchor controlled operations and coordinate the hosting migration to DC1. Later, during a battery-room fire, kept the communication bridge transparent while awaiting safety clearances, then helped recommission three storage racks to bring DC1 back into service.

Chiller failure · Battery-room fire · Zero escalation drift

Singapore · 2023 & 2024

05 Deployment & Control

34 racks. One week. Zero compliance exceptions.

Facing a compressed project window, delivered 34 rack deployments in a single week — coordinating white-glove roll-ins and vendor power-ups, with manual out-of-band configuration of 18–22 devices per rack — while sustaining day-to-day operations.

34 racks · 100% 2-Person Verification

Singapore · 2023

06 Regional Readiness

A new country's data centre operations, built and handed over at go-live.

To secure regional go-live, established the ground operations for the South Korea expansion. Onboarded Smarthands partners, resolved workflow blockers in TAPS and DCOS, and packaged deployment checks into a standardized build checklist for future site expansions.

Go-live handover · Reusable build checklist

South Korea · 2023–2025

07 People & Capability

A certification pilot that scaled worldwide — and an apprenticeship pathway that outlasts the programme.

Believing operational excellence stems from team capability, coordinated a vendor-delivered CDCP pilot for 90 participants across APAC — driving completion through constant follow-ups — with a 60-person global cohort following. In Singapore, designed a 2.5-year ITE apprenticeship framework and mentored its pioneer engineers through to their WSDip.

90-person APAC pilot · 60-person global cohort · ITE apprenticeship

APAC & global · 2021–2025

08 Control & Analytics

Dashboards that outlast the role — and a capacity call that prevented a bad placement.

Ahead of a critical network segregation effort, validated five forecasted racks against hard thermal and electrical limits. To sustain this governance, built custom ServiceNow IMACD dashboards and upskilled the broader team to maintain them.

5 racks validated · Team trained to self-serve

Hong Kong & APAC · 2025–2026

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Career Experience

From technical support to regional leadership.

My experience across data centre operations, global banking, IT consulting, and technical support and training.

OCT 2025 — OCT 2026

JPMorgan Chase, N.A.

Vice President — Data Center Capacity & Placement, APAC · Singapore

Led site-level capacity runway analysis across Hong Kong, Singapore, South Korea, Japan, and India. Built ServiceNow IMACD dashboards and trained the team to maintain them; used ServiceNow and CMDB evidence for audit traceability and enterprise-authorized AI workflows with output and data-sensitivity validation.

FEB 2023 — OCT 2025

JPMorgan Chase, N.A.

Vice President — Data Center Operations Manager, APAC · Singapore

Regional operations, governance, readiness, and asset controls, including South Korea operational ownership. Maintained 100% physical-to-logical configuration alignment with zero exceptions, and reconciled physical media counts before data-centre egress. Delivered an RFID asset-inventory logistics project achieving 100% inventory accuracy, collaborating with global logistics teams to deliver across the APAC region. Concluded global decommission service lead tenure with the introduction of a network disconnect and rollback workflow as a global procedure document.

FEB 2018 — JAN 2023

JPMorgan Chase, N.A.

Data Center Team Lead · Singapore

Led Singapore site operations, including resource and shift planning, engineer mentoring, maintenance and incident coordination, regional after-hours support, and appointment as global decommission service lead, governing the decommission process across global teams.

JUL 2015 — FEB 2018

Fujitsu APAC Pte. Ltd. — on-site at UBS AG

Data Center Team Lead · Singapore

Site operations, critical maintenance, IMACD delivery, vendor coordination, and physical asset controls. Maintained 100% physical-to-logical inventory alignment for tape media and faulty storage devices, and ensured faulty HDDs were electronically wiped before disposal or return.

APR 2012 — JUN 2015

Fujitsu APAC Pte. Ltd.

Contract Data Center Consultant via Jobline Resource Pte. Ltd. · Singapore

Data centre operations, incident resolution, IMACD, infrastructure deployments, and hardware troubleshooting.

OCT 2009 — MAR 2012

Bank of America Merrill Lynch

IT Analyst — Command Center Operations · Singapore

24x7x365 command-centre monitoring, initial troubleshooting, incident logging, and escalation across critical platforms.

DEC 2008 — SEP 2009

Future Resource Technology

IT Consultant & Analyst · Philippines

IT consulting, systems analysis, workflow improvement, and user-interface design.

FEB 2003 — NOV 2008

eTelecare Global Solutions

Technical Support & Training Specialist · Philippines

Technical support and escalation, training, transition support, and readiness materials for support teams.

Certifications & Education

Practice shaped by learning.

Certified Data Center Facilities Operations Manager · 2026 ITIL 4 Foundation · 2023 AWS Certified Cloud Practitioner · 2023 ITE Train the Trainer · 2022 Certified ScrumMaster · 2020 Certified Data Center Professional · 2019 ITIL v3 Foundation · 2010

Education

BSc Information Technology

San Beda College Alabang (formerly St. Benedict College) · 2002

About

The same curiosity, at a different scale.

Away from work, I channel that same systems mindset into two personal pursuits.

In my sim-racing setup for Gran Turismo 7, that means planning the space, organizing cables, managing thermal loads, and experimenting with telemetry feedback. On the climbing wall — a pursuit started earlier this year — it's route-mapping, reading the problem, and committing to the move.

Both are personal reminders that resilience, preparation, and understanding how the whole system moves together are what keep complex environments steady under pressure.

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